In 2012 Twinings took the decision to implement SAP; the project has led to wholesale changes to their business with the deployment of a comprehensive SAP System at the heart of the operations. In 2013, UK operations were moved onto SAP. The second phase of the international rollout was to implement the global template in Poland and China, thereby enabling all of its tea production to be managed in a fully integrated system.

insufficient business process and SAP knowledge from their testing provider ultimately placed too much pressure on their Business Process Leads. Timelines were being compromised, confidence was sinking and costs were in danger of spiralling out of control. Ultimately the decision was made to switch testing provider to one with in-depth SAP and business process knowledge.